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SMS Automation
for Business Texting

TruText’s SMS automation helps you send reminders, confirmations, and follow-ups automatically, so customers get timely messages and your team saves hours each week.

TruText SMS automation for business using chatbot and text message workflow illustration

How SMS Automation Helps Your Business

Managing customer communication can take hours out of your day. Automation makes it simple to stay connected without the extra effort.

Cut no-shows by up to 38%

Automated reminders and confirmations help customers stay on schedule and lower no-show rates.

Save 5–7 hours every week

Replacing manual follow-ups with automation gives your team back valuable time to focus on service

Engage customers instantly

Keywords make it easy to capture interest and deliver the right response the moment someone texts back.

Explore TruText’s SMS Automation Features

TruText keyword automation for text message responses and campaign triggers

Keyword Triggers That Work for You

Set up keywords that deliver instant replies. Customers simply text a keyword and get the information they need, like business hours, booking details, or directions, helping your team save valuable time.

Save Time with Smart Scheduling

Plan texts in advance so they go out at the perfect time. Whether it’s appointment reminders, promotions, or follow-up messages, scheduled texts keep your business organized and customers informed without the extra effort.

Illustration of a friendly chatbot sending automated replies on TruText’s SMS automation platform, showing 24/7 customer response capability.

Instant Replies to Customer Responses

TruText’s auto-responder activates when your business sends the first message. You can set specific phrases or keywords that trigger an instant reply. Customers get the right follow-up as soon as they respond, while your team saves time.

Thinking about automating your daily messages?

Discover How Automation Works for Your Business

Your business can use automation in many ways to stay consistent and responsive. From promotions to confirmations, it ensures every message reaches customers at the right time.

Share quick answers to common FAQs like hours or policies

Deliver updates on orders, services, or appointments

Follow up after a first conversation to keep interest alive

Send after-hours messages so customers never feel ignored

Send promotional offers or limited-time discounts

Remind customers about events, classes, or deadlines

Confirm customer actions like sign-ups or bookings

Save time with reusable templates for faster replies and automated messages

FAQs

Most frequently asked Questions Answered

Yes! Keywords are used to trigger an automated response to your customers when they text you a specific word.

Yes, you can schedule an Auto response for later date and time. For example, if you are in a meeting, you can set up a schedule where an auto response will be sent out if someone messages you during that time frame. This way, people will know that you are unavailable and will not expect an immediate response

Keywords can help you save time and give faster responses to your clients.

There is no limit on the number of Keywords you can set.

You can click on the “Sign Up” link on top of the page or request a free demo with us.

Sure, when you sign up you will have an option to select a toll free number for free to use.

Black Friday Deal for Small Businesses

Get 50% OFF your first 3 months of TruText.

Lock in your discount today — fill out the form and our team will reach out.

Offer valid for new users only. Limited-time Black Friday deal.

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