Case study
Mathnasium
One to Many Mathnasium Centers Choose TruText to Enhance Parent Interaction.
Mohit is a former Mathnasium franchisee. This really shines through in his ability to understand the unique needs of our businesses. TruText is built with Mathnasium franchisees in mind. This lends itself to TruText having the features we need, and none of the bloat that we don’t need. My team and I stand by our choice to switch to TruText, and we are excited about the new features that Mohit is working on.
– Anup Wassan
Benefits
Anup has reduced no-shows significantly since implementing TruText.
The Unified inbox allows Anup to effortlessly manage communication across his 4 centers.
Simple and easy-to-use UI has made it much easier for Anup and his team to engage with leads and parents.
Anup is saving approximately 27% each month by switching to TruText compared to other providers.
Mohit is a former Mathnasium franchisee. This really shines through in his ability to understand the unique needs of our businesses. TruText is built with Mathnasium franchisees in mind. This lends itself to TruText having the features we need, and none of the bloat that we don’t need. My team and I stand by our choice to switch to TruText, and we are excited about the new features that Mohit is working on.
– Anup Wassan
Profile
As a multi-center Mathnasium organization, we were committed to delivering exceptional educational services. However, before switching to TruText, we struggled with inefficient communication methods that hindered our ability to connect with clients effectively.
The Challenge
Our previous VOIP provider’s texting features were unreliable, causing us to avoid using them altogether. This forced us to rely on phone calls and emails, which were more time-consuming and less effective. Additionally, managing communications across our four centers was cumbersome, as our centralized sales and marketing team had to constantly log in and out of different accounts. This not only made follow-ups frustrating but also led to missed opportunities in client engagement.
The Solution
We chose TruText because of its intuitive interface and robust features tailored for our needs. The transition was seamless; Mohit, the founder, made it easy by ensuring our lines were registered and compliant with regulations. The biggest benefit has been the unified access to all our centers through one login, allowing us to easily toggle between inboxes without the hassle of logging in and out repeatedly.
Results
Since implementing TruText, we’ve significantly increased our reliance on text messaging. Gone are the days of appointment reminders getting lost in spam folders. With TruText, our clients can quickly read and respond to messages, resulting in a measurable decrease in first assessment no-shows. We also appreciate the exceptional customer support, which listens to our feedback and continuously improves the platform.
Why TruText?
I highly recommend TruText to other Mathnasium centers. The platform was designed by a former franchisee who understands our unique challenges and needs. With a focus on compliance and streamlined communication, TruText has transformed how we engage with our clients, making it an invaluable tool for our organization.
