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SMS for Customer Support

Give Customers
the Easiest Way to Reach You

SMS turns every support request into a simple conversation. No hold music, no waiting, just quick answers customers appreciate.

Why SMS for Customer Support

SMS support gives them the fast, convenient help they want while keeping things simple for your team.

Customers Prefer Text

Nobody likes waiting on hold. In fact, 70% of customers prefer texting for quick support, and they’re more likely to choose businesses that offer it.

More Personal Connection

Customers feel valued when they’re heard quickly. Nearly 80% will recommend a business after a positive text support experience.

Most Convenient Channel

You can’t always answer calls, and customers often need help after hours. SMS with automation keeps support simple and available anytime.

Easier for Small Teams

One person can manage multiple conversations at once, making SMS a cost-effective way to serve more customers.

SMS Features for Customer Support

TruText gives you the tools to deliver fast, reliable service without adding extra work to your day.

Two-Way Texting

Have real conversations with customers and resolve issues faster through simple back-and-forth texting.

SMS Templates

Save answers to FAQs, policies, or directions and send them in seconds for consistent, quick support.

Autoresponder

Send instant replies when you’re busy or after hours so no customer feels ignored.

Tags

Use tags to organize conversations by purchase history, product type, or customer category for more personalized help.

Mobile App

Stay connected to customers wherever you are. Reply on the go, keep conversations moving, and never miss a chance to deliver great support.

Text Us Widget

Turn website visitors into conversations with a mobile-friendly “Text Us” button that makes it easy to connect.

Ready to upgrade your support?

Proven results:
Mathnasium Builds Stronger Parent Communication with SMS

Before SMS, Mathnasium centers struggled with missed calls and unread emails from busy parents.

Now they send reminders, scheduling updates, and quick progress notes by text. Communication is simple for staff, and parents finally stay in the loop.

The results are clear: parent replies are 3x faster, missed sessions and no-shows are down 25%, and centers save about 27% each month after switching to TruText.

Works With the Tools You Already Use

TruText works with the tools your team already uses. Sync your CRM, calendar, and other apps so every conversation is tracked and nothing falls through the cracks. Keep your sales process smooth without adding extra work.

Black Friday Deal for Small Businesses

Get 50% OFF your first 3 months of TruText.

Lock in your discount today — fill out the form and our team will reach out.

Offer valid for new users only. Limited-time Black Friday deal.

Claim Your 50% Discount